Refund policy

Returns, Exchanges and Refunds

Every Lootforged item is made to order. Once you place an order, your gear is sent into production specifically for you. Because we do not carry traditional inventory, we are unable to accept general returns or exchanges for incorrect size selection, color preference, or change of mind.

Please review the product description and size chart carefully before completing your purchase.

Damaged, Defective or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Include the following information:

Your order number
A description of the problem
Clear photographs showing the entire item and the affected area
A photograph of the shipping label, when applicable

Once the issue has been reviewed and approved, we will provide a replacement at no additional cost or issue a refund to your original payment method.

You generally will not be required to return a damaged or defective product unless we provide specific return instructions.

Size and Fit

Because every product is made specifically for your order, we cannot provide returns, refunds, or exchanges when an incorrect size was selected.

Sizing may vary slightly between apparel styles. Please review the size chart included on the applicable product page before ordering. We recommend measuring a similar garment you already own and comparing those measurements with our size chart.

An item that matches the measurements shown on the applicable size chart will not be considered defective.

Order Changes and Cancellations

Orders may enter production shortly after they are placed. Contact us as soon as possible if you need to change or cancel an order.

We will make every reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered production. Once production begins, the order cannot be canceled or modified.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because the address submitted during checkout was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of producing and shipping a replacement.

Please contact us immediately if you notice an address error. Address changes cannot be guaranteed after production or fulfillment has begun.

Lost Packages

If your tracking information shows no delivery or movement beyond the expected delivery date, please contact us within 30 days of the estimated delivery date.

We will review the shipment with our fulfillment and shipping partners. Orders confirmed as lost in transit may qualify for a replacement or refund.

Lootforged is not responsible for packages that tracking records show were successfully delivered. However, please contact us so we can help you review the situation with the carrier.

Returned-to-Sender Orders

Orders may be returned to the fulfillment facility because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

Additional shipping or production charges may apply before the order can be reshipped.

Sale and Promotional Items

Sale, clearance, limited-release, and promotional items are final sale unless they arrive damaged, defective, misprinted, or incorrect.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund has been issued.

Original shipping charges are nonrefundable unless the refund results from a damaged, defective, misprinted, incorrect, or lost order.

Unauthorized Returns

Please contact us before returning any merchandise. Products returned without prior authorization may not be accepted or refunded.

Do not send returns directly to the address shown on the original shipping package. That address may belong to a third-party fulfillment provider and may not be able to process customer returns.